Shipping policy

We’re excited to get your order to you! Here’s everything you need to know about shipping.

1. Order Processing

• Orders are usually processed within 1–2 business days (Monday–Friday).
• You’ll receive a confirmation email once your order has been shipped.

2. Shipping Methods & Costs

• Shipping costs are calculated at checkout and depend on your location and the size/weight of your order.
• We use reliable carriers to ensure your order arrives safely.

3. Delivery Times

• Estimated delivery times (after processing) are:
  
• UK: 2–5 business days
• Europe: 5–10 business days
• International: 10–20 business days
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• Please note these are estimates — we cannot guarantee delivery times.

4. Tracking Your Order

• Once your order ships, you’ll receive a tracking number by email.
• You can track your order directly with the carrier.

5. Shipping Issues

• Frey & Feather is not responsible for delays caused by carriers, customs, or events beyond our control.
• If your package is lost or damaged in transit, please contact us at info@freyandfeather.co.uk so we can help resolve it.

6. International Shipping

• Customers outside the UK are responsible for any customs, duties, or import taxes.
• Delivery times may vary due to customs processing in your country.

7. Address Accuracy

• Please ensure your shipping address is complete and correct.
• We cannot be held responsible for packages sent to the wrong address if it was provided incorrectly.